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I love the trailer business, most of the time. We get to build things that we can climb into and see at the end, from my office I can see the weld jig on line 1 and I can almost see the bay at the end of the line where some of our more complex and cool units get completed.
We have a great group of people that work here and also a great group of dealers and customers that we have built relationships with over the years. Most days I feel lucky to have a business like this. Yesterday was not one of those days. Yesterday I was reminded that not all things go well all of the time. We try really hard to get it right. Really hard. Then a customer will show up, find a couple things wrong with an $80,000 custom unit and tells us how horrible we are. Yesterday we were also in mediation on a legal case for a trailer that we built a while ago that is working great but the customer wants us to pay him a huge sum of money because his unprofitable business was interrupted for a few days.
As I lay in bed last night trying to sleep I kept thinking about these two customers. I
realized after lying there for 20 minutes that I had to think about something else. I reached up and felt my sandpaper scalp and remembered the event that took place Wednesday night. There were 7 guys that came together to play a very small part in helping a family thru a really tough time, but it was more than just helping the Steiners or Isaac. This fundraiser showed the generosity of our (you) community. Many of our employees, customers and vendors gave just because they wanted to help.
Wednesday night was a really uplifting experience. I personally needed to do something for someone else to take my eyes off of some of the little things that get me down. I needed to see Isaac’s small frame to be reminded that life is hard and unfair and that I need to thank God for all the blessings that I have.
Thanks to everyone for helping us raise over $20,000 for the Steiners to help pay for insurance and travel expenses!
Blessings to you all.
